REFUND & RETURN POLICY

We want you to love every SWNY piece. If something isn't right, here's how we handle returns and refunds.

RETURN WINDOW

You have 14 days from the delivery date to request a return. Items must be unworn, unwashed, and in their original condition with all tags attached.

HOW TO START A RETURN

Email us at contact@sickworldny.com with your order number and the item(s) you'd like to return. We'll send you a return authorization and the shipping address. Please do not send items back without first requesting a return.

REFUND PROCESS

Once we receive and inspect your returned item, we'll notify you that the refund has been approved. If approved, your refund will be processed back to your original payment method within 5-10 business days. You'll receive an email confirmation when the refund is issued.

DAMAGED OR DEFECTIVE ITEMS

If your item arrives damaged or defective, email us within 7 days of delivery with photos and your order number. We'll send a replacement or issue a full refund — no return shipping required for confirmed defects.

NON-RETURNABLE ITEMS

The following items cannot be returned:

• Made-to-order and custom pieces
• Preorder items (unless the release is cancelled by us)
• Items marked as final sale
• Headwear for hygiene reasons (unless defective)

SHIPPING COSTS

Return shipping is the customer's responsibility unless the item was damaged, defective, or we sent you the wrong order. Original shipping charges are non-refundable.

EXCHANGES

To exchange for a different size or color, the fastest way is to return the original item for a refund and place a new order for the item you want.

QUESTIONS?

Email us at contact@sickworldny.com and we'll take care of you.

Last updated: July 2026